Having 20 years experience in the letting industry you could assume that you’ve seen it all.

At Thomson Residential Lettings we realise however that the market is constantly changing and we need to continually adapt to the ever changing demands that are placed on both the letting agent and the landlord.

Fundamentally though, we believe that the key to effective management is to keep it simple.

Service. It is a small word but one that comes up time and time again when in conversation with landlords. So many times have we spoken to a landlord who is letting their property and is unhappy with the service their current agent is providing. The complaints are always the same and it always comes down to one thing – communication. Landlords are fed up with companies not taking them seriously and being treated as just a number. Thomson Residential Lettings are committed to providing a service level that is second to none. As an independent business it is of critical importance that our clients are happy with the service we provide, as only by achieving that can we pick up new clients through positive word of mouth. We really feel that we can make a difference to the whole experience of rental and strive to become to best Letting Agent in Glasgow for landlords and tenants.

The service requirements for new landlords echo those of experienced landlords with the obvious exception of that daunting feeling you get when you consider renting for the first time. What certification do I need? How do I get a tenant? How are repairs dealt with? What happens if rent is outstanding? We recognise these fears and are on hand to guide new landlords through the process and work with our clients to form a successful partnership that makes letting your property easy.

Why not contact us for a free, no obligation conversation regarding your rental requirements? We are happy to visit you at your property to discuss the service we can provide in person and show you how Thomson Residential Lettings can help.

At Thomson Residential Lettings we truly believe that we can provide an enjoyable and productive experience for our Landlords, allowing them to simply focus on the important things in their life. If you have a property to let in Glasgow then contact us today to see how we can make a difference.

Our Customer Service Principles

  • Established 2014
  • Solely focussed on residential lettings
  • Owned and managed by Director Neil Thomson
  • Over 20 years experience in property lettings
  • Fully licensed to operate by the Government 
  • Scottish Letting Agent Register LARN1806017
  • Staff fully qualified through Chartered Institute of Housing
  • Over 200 properties under management
  • Personal service, staff will always know about you and your property
  • Business aim is to promote transparency, morality and humanity
  • Street front office with visible presence – we CAN be visited by customers
  • Online visibility through website, social media and advertising portals
  • Members of Council of Letting Agents
  • Members of Property Ombudsman
  • Property marketing, photographs and description
  • Accompanied viewings, tenant selection and robust vetting.
  • No obligation initial discussion
  • Practical advice on what it takes to be a landlord
  • Safety regulation advice and set up
  • Remedial work to bring property up to standard if required
  • Property marketing, photographs and description
  • Accompanied Viewings
  • Tenant selection and robust vetting
  • Full property inventory with condition photographs
  • Private Residential Tenancy set up and completion
  • Deposit administration and transfer to holding scheme
  • Transfer of utilities and council tax into tenants name
  • Rental transfer each month the day after rent received
  • Monthly statements
  • Property Inspection every 6 months
  • Maintenance management to your instruction
  • No let no fee, not a penny paid until after tenant entry
  • Full Management and Let Only services available

Client Testimonials

Ms Brady

We have worked with quite a few letting agents over the years, but Thomson Residential Lettings really stand out from the crowd. We could not be happier with the level of service we have received. Neil has exceptional experience in the letting industry and it shows. Thomson Residential Lettings goes that extra mile every step of the way. Whether you are new to letting or not, Neil guides you brilliantly through the process and keeps you up to date with all the recent landlord legislation and requirements. He is meticulous about ensuring that the landlord and tenant are a good fit and that both parties will be happy. A lot of thought goes into selecting the right tenant for your property which we really appreciate. Thomson Residential Lettings have a very comprehensive maintenance team and issues are dealt with quickly and efficiently. Neil’s enthusiasm, sense of humour and passion for his job, makes him great to work with. It’s so refreshing to work with a smaller Lettings company. We have really enjoyed that personal touch that you just don’t receive with larger companies. We would highly recommend Thomson Residential Lettings.
5.0
2019-03-27T10:48:31+00:00
We have worked with quite a few letting agents over the years, but Thomson Residential Lettings really stand out from the crowd. We could not be happier with the level of service we have received. Neil has exceptional experience in the letting industry and it shows. Thomson Residential Lettings goes that extra mile every step of the way. Whether you are new to letting or not, Neil guides you brilliantly through the process and keeps you up to date with all the recent landlord legislation and requirements. He is meticulous about ensuring that the landlord and tenant are a good fit and that both parties will be happy. A lot of thought goes into selecting the right tenant for your property which we really appreciate. Thomson Residential Lettings have a very comprehensive maintenance team and issues are dealt with quickly and efficiently. Neil’s enthusiasm, sense of humour and passion for his job, makes him great to work with. It’s so refreshing to work with a smaller Lettings company. We have really enjoyed that personal touch that you just don’t receive with larger companies. We would highly recommend Thomson Residential Lettings.

Ms Crooks

Had experience of a few letting agents, and Thomson Residential are by far the easiest we've ever dealt with - quick responses to queries, very professional, and extremely reliable. If we ever decided to move into a different rented home, we would hesitate to use anyone other than Neil and Jane.
5.0
2019-03-27T10:52:35+00:00
Had experience of a few letting agents, and Thomson Residential are by far the easiest we've ever dealt with - quick responses to queries, very professional, and extremely reliable. If we ever decided to move into a different rented home, we would hesitate to use anyone other than Neil and Jane.
5
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